Most workplaces are collaborative environments where problems need to be resolved and decisions need to be made. People and teams need to interact and collaborate in as efficient and effective a manner as possible to realise the goals of the organisation. This requires a combination of hard skills (mostly technical) and soft skills (such as …
Customer research is such a great reality check. It challenges the status quo and almost invariably provides the odd surprise here and there. It’s a way of finding out what customers really think – particularly when undertaken by someone outside the sales process, who is not involved in the day-to-day business relationship. I’ve been doing …