Most workplaces are collaborative environments where problems need to be resolved and decisions need to be made. People and teams need to interact and collaborate in as efficient and effective a manner as possible to realise the goals of the organisation. This requires a combination of hard skills (mostly technical) and soft skills (such as …
I enjoy the warm feeling of good customer service. Sometimes it’s hard to put your finger on exactly what made the difference between a good and bad experience – especially when the coffee was just the same. My point is that most jobs, whether customer facing or not, require a combination of hard and soft …
Canoeing down the River Orb in Southern France, it struck me what a powerful team building activity this was. Two men in a boat, my brother-in-law Richard and I set off with little idea of what we were doing other than our destination was four hours downstream. Launching the canoe went rather well, but within …